Chapter 261
Sweet Subterfuge
Chapter 261
Everyone stared in disbeliel, unable to move as they wondered if they had misheard.
âWhat did you just say?â Lotus asked. She also fixed her gaze on the general manager standing behind Kevan as she tried to seek confirmation of what had just been announced.
However, the general manager merely shot her a resentful glance and remained silent.
*All of you, the entire housekeeping department staff, are fired.â Kevan reiterated, using different words. âDo you understand now?â
âWhy?â Lotus questioned with dissatisfaction, âI admit that there are areas for improvement, but that doesnât mean that the department doesnât even deserve a chance to make amends. Are you really dismissing us all without giving us an opportunity?â
âOpportunities are for those who genuinely seek change, and you all are not worthy,â he sneered.
In that instant, she found Kevanâs words utterly absurd. âMr. Chance!â She turned to address the general manager again. âDidnât you just say the housekeeping department would receive comprehensive training? We are all prepared for it. So, whatâs the issue now?â
As soon as she mentioned âtraining,â the general manager could no longer contain his anger. How could he expect these people to sincerely accept training when they had caused such a commotion? It had even cost him his job! So, he retorted. âOh, now you remember that you need training? Werenât you just boasting earlier that you were going to show her that you are not one to be messed with?â
Lotus, along with the staff, turned pale. They had indeed been engaged in their heated discussion without realizing that the general manager had been present. Normally, what they had said among themselves to vent their frustrations would not be a problem. But now, everything sounded like pure slander in the general managerâs ears.
âWell, we were justâ¦â Lotus tried racking her brain to come up with a less obvious excuse. âWeâve been receiving online criticism for days. and we were feeling frustrated. Moreover, our hotel has always overshadowed Covenlordâs Regal Dynasty Hotel but now they seem to be
surpassing us. We were just venting. We didnât actually have any intention to take any action.â
âJust venting?â Kevanâs gaze grew colder. âMs. Lotus, you were supposed to meet Ms. Seymour from Covenford in the lobby downstairs at
1 pm, right? Take a look at the time now.â
Lotus listened to his words and brought her phone in front of her, only to see the call interface with Larissa. Panicked, she immediately
ended the call.
âItâs almost 2 pm,â she sheepishly answered.
âWhat about Ms. Seymour? he pressed on.
âShe Lotus couldnât come up with a response and had to make something up. âI was dealing with a guest complaint, which took some
time, so I couldnât make it to meet her. But I had called her to explain the situation, and she said she understood.â
âWhat about the complaint record?â He opened his palm and demanded, âShow it to me.â
Regal Dynasty Hotel had a clear policy that every guest complaint must be documented, and the handling results should be reported
promptly.
Lotus hesitated for a moment before coming up with another excuse. âI just came up here and planned to write the complaint record after meeting Ms. Seymour.â
âOkay, then, tell me the room number of that guest, and Iâll personally go and verity IL Kevan pressed on, showing no intention of letting her off the h ook.
Her guilt intensified, and her eyes kept darting back, trying to seek help from her colleagues in the department. But at this moment. everyone was only concerned about self-preservation, as they were all afraid that they might become the target of Kevanâs attack instead. So, she had no choice but to grit her teeth and seethe, âI donât remember the room number.â